Simplify your super contributions
Did you know that when you make employee super contributions you need to do so via an online clearing house that’s compliant with SuperStream?
An online clearing house is a digital platform that processes and manages financial transactions between different parties, and SuperStream is a government system that standardises the way super contributions are paid.
To help you to meet your super obligations, for all your employees and in one simple transaction, Mercer Super provides our employer partners with access to two SuperStream compliant clearing house platforms – Mercer Employer Portal (powered by SuperChoice) and Mercer QuickSuper.
Both platforms help ensure timely transfers to align with payroll cycles, reduce administrative tasks, and maintain compliance with the latest super legislation.
If you’re thinking of using Mercer Employer Portal, or Mercer QuickSuper, or perhaps need a refresher on either of the platforms, the following can help give you peace of mind that your super contributions can be managed more efficiently, and reliably.
Covered in this article:
- Benefits of using Mercer Employer Portal or Mercer QuickSuper
- How to future-proof your super contributions for Payday super
- Which clearing house should I use to make employee contributions?
- How to set-up Mercer Employer Portal or Mercer QuickSuper
- What you can do with Mercer Employer Portal and Mercer QuickSuper
- Frequently asked questions
Benefits of using Mercer Employer Portal or Mercer QuickSuper
As an employer, you have the flexibility to choose either Mercer Employer Portal or Mercer QuickSuper as your preferred online clearing house to help you simplify the often complex process of making super contributions.
Both solutions offer a myriad of benefits –
- Compliant – As super laws and regulations evolve, staying compliant with your obligations can be challenging. Both Mercer Employer Portal and Mercer QuickSuper not only integrate with SuperStream, but can help you meet all current regulatory requirements.
- Efficient – Mercer Employer Portal and Mercer QuickSuper can both consolidate all your employees’ contributions into a single payment, which is then distributed to their individual super funds. This could potentially reduce your administrative overhead and minimise errors.
- Time-effective – Using Mercer Employer Portal and Mercer QuickSuper can help reduce the time that can come with making employee super contributions one at a time. Accurate and timely contributions are crucial to help avoid penalties and ensure employee benefits are maximised.
- Secure – Both Mercer Employer Portal and Mercer QuickSuper adopt robust security measures to help protect the data of your business and your employees.
- Improved cash flow management – With Mercer Employer Portal and Mercer QuickSuper, you could better manage your cash flow by synchronising contributions with your payroll processes, in turn helping you maintain a balanced cash flow and avoid strain of lump-sum quarterly payments.
- Enhanced employee trust – Timely super contributions can enhance the satisfaction, trust, and financial wellbeing of your people as they gain confidence knowing their super is being regularly contributed.
How Mercer Employer Portal and Mercer QuickSuper can help with your compliance
- Interfaces directly with the Australian Taxation Office (ATO) to ensure contributions are accurate and on time.
- Provides detailed reporting and audit trails – helping you track and demonstrate your compliance.
- Has regular system updates to reflect changes in super laws or regulations in a timely manner.
- Offers support and guidance on super compliance matters so you can better understand and meet your obligations.
How to future-proof your super contributions for Payday super
Given online clearing houses including Mercer Employer Portal and Mercer QuickSuper are designed so you can easily upload your contribution files (either extracted from your payroll system, or manually keyed in), the timeliness and accuracy of your super contributions could be aligned with up-coming Payday Super requirements.
Payday Super aims to change the frequency with which you make SG contributions to your employees. Traditionally, you need to make your SG contributions at least quarterly.
Payday Super, which is anticipated to come into effect on 1 July 2026, means you’ll need to make SG contributions at the same time you pay your employees their wages.
You may consider shifting to using an online clearing house like Mercer Employer Portal or Mercer QuickSuper to make SG contributions at the same time you pay your employees their wages, if you don’t do so already. This can help future-proof your employer super contributions and ensure your systems are already set up on 1 July 2026.
So, which clearing house should I use to make employee contributions?
Choosing between Mercer Employer Portal and Mercer QuickSuper can depend on your specific business needs and preferences.
Mercer QuickSuper for example integrates with Westpac, so if you prefer having the security and reliability of a major financial institution, Mercer QuickSuper could be advantageous.
Whereas, if you prefer a provider who offers flexibility in integration with a wide range of payroll systems, Mercer Employer Portal may be your preference.
When choosing a system for your business, you could think about:
- Ease of integration with your payroll processes.
- Security of transmission and financial data storage.
- Scalability of the platform to meet or grow with your business.
- Focus on continuous innovation in technology.
- Customer support levels.
Ultimately, it’s worth considering the operational preferences of your business, integration capabilities, and the level of support and security you might need.
Conducting a demo or trial of each platform (if and where available) could also help you assess which one best meets your specific needs before making a decision.
How to set-up Mercer Employer Portal or Mercer QuickSuper
| Mercer Employer Portal | Mercer QuickSuper |
|---|---|
Visit the Mercer Employer Portal website at employerpay.com.au/mercer. Click on “New User Register Account”. |
Go to mercersuper.com.au/employers, navigate to “Pay super contributions”, then select “Apply for QuickSuper”. |
↓ Register your business |
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| Make sure you have your business details to hand, including your Australian business number (ABN), banking and contact information, and answer an employer questionnaire. You will also set up your username during this process. | Make sure you have your business details to hand, including your Australian business number (ABN), banking and contact information. |
↓ Activate your account You will receive an automated email with a link that will allow you to set your password which will allow you to log in to the portal. You will receive an automated email containing your username and temporary password from Mercer QuickSuper. Use this to log in and set up your unique password. You will also need to verify your details for the MFA. |
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↓ Add employees For both Mercer Employer Portal and Mercer QuickSuper, enter or upload details of your employees into the system. You’ll need to provide full name, date of birth, tax file number and super fund details for each individual, including the fund name, the Unique Superannuation Identifier, their member number, and their (personal) email address. |
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↓ Ask for help If you have any questions as you’re setting up the platform, you can reach out to our team of specialists. For Mercer Employer Portal, email employer.support@esuper.com.au For Mercer QuickSuper, email clearinghouse@esuper.com.au Or call 1800 682 525 (option 4). |
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| Hot tip: Ensure personal email addresses are provided when setting up SG contributions for your employees – default or not – so they can be contacted by their super fund if they ever leave your employment. | |
↓ Solution proposal Both Mercer Employer Portal and Mercer QuickSuper are configured to accept the ATO's defined contribution file formatting either a SAFF (SuperStream Alternative File Format) File or a Contribution CSV file. If you’re not running a payroll solution that allows you to extract these files, then a data entry solution is also available. |
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↓ Check your compliance Although a feature of both Mercer Employer Portal and Mercer QuickSuper is to help you adhere to legislation, it’s always a good idea to double-check that your contribution settings meet the Superannuation Guarantee (SG) rates and other relevant regulatory requirements. |
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↓ Implementation and training There are a number of detailed user guides available on the platform to assist you with setting up. If you require additional support you can reach out to our team of specialists. For Mercer Employer Portal, email employer.support@esuper.com.au For Mercer QuickSuper, email clearinghouse@esuper.com.au Or call 1800 682 525 (option 4). |
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↓ Make contributions Both Mercer Employer Portal and Mercer QuickSuper allow you to upload contribution files from your payroll system or manually enter employee information. The system will process the contributions and distribute them to your employees’ respective super funds. Payments can be made via EFT (electronic funds transfer). |
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Monitor the system during the initial period – to ensure it meets your expectations and integrates smoothly with your existing processes. |
Monitor transactions – regularly check your Mercer QuickSuper dashboard for transaction updates to ensure your ongoing compliance with super regulations. |
↓ Run regular reporting |
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| Navigate to the reporting section or dashboard where you can customise and generate reports based on your preferences. You can also use Mercer Employer Portal’s support resources or customer support for assistance. | Mercer QuickSuper provides comprehensive reporting tools to help you track contributions and ensure compliance. You can generate reports on contribution history, pending contributions, and more. |
↓ Ask for help |
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Contact us for support or assistance with troubleshooting. For Mercer Employer Portal, email employer.support@esuper.com.au For Mercer QuickSuper, email clearinghouse@esuper.com.au Or call 1800 682 525 (option 4). |
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What you can do with Mercer Employer Portal and Mercer QuickSuper
Find out what you can do, what we can help with, and what only your employees can do
While Mercer Employer Portal and Mercer QuickSuper both help you to simplify your superannuation administration, there are some limitations to what you can do through the platforms.
Understanding what you can and cannot do, alongside the benefits of Mercer Employer Portal and Mercer QuickSuper can help you maximise the efficiency in your processes.
| With Mercer Employer Portal and Mercer QuickSuper, you can | |
|---|---|
| Set up new members | Submit employee TFNs |
| Make contributions for all your employees | |
| Change join fund date | Notify us of exits |
| Update payroll numbers | Extract reconciliation reports |
For Mercer Employer Portal, email employer.support@esuper.com.au For Mercer QuickSuper, email clearinghouse@esuper.com.au Or call 1800 682 525 (option 4). |
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| Contact us to discuss | Only your employees can |
|---|---|
| Changes to salary details | Update their address/es |
| Updates to insurance details | Change their name |
| Incorrect DOBs (within 90 days) | Change their DOB (after 90 days) |
| Employment category changes | Employees can log in to their account online at |
For Mercer Employer Portal, email employer.support@esuper.com.au For Mercer QuickSuper, email clearinghouse@esuper.com.au Or call 1800 682 525 (option 4). |
or contact our helpline on 1800 682 525 |
Key takeaways:
Mercer Employer Portal and Mercer QuickSuper can help
- ensure your super contributions are always up-to-date with automated, compliant payments, and
- reduce administrative burden so you can focus more on strategic business activities.
6. Frequently asked questions
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Features of a default super fund
Learn about all the different features when choosing a fund for your employees.
Read next:
What features to look for in a default fund
Assess the features and benefits available for you and your employees
Employer forms and documents
Forms and documents you need to manage super for your employees
Employer support and information
Support and information so you can manage your super obligations
Need more help? We’ve got you covered.
For employers
If you need help in managing your employer super obligations be sure to contact your Client Executive if you have one.
Or else you can call us on on 1800 682 525 (option 4) Monday to Friday, 8am-7pm (AEST/AEDT).
This material has been prepared by Mercer Superannuation (Australia) Limited (MSAL) ABN 79 004 717 533, Australian Financial Services Licence (AFSL) #235906 (RSE#L0000819). MSAL is the trustee of the Mercer Super Trust ABN 19 905 422 981. MSAL is a wholly owned subsidiary of Mercer Australia Pty Limited (Mercer). 'Mercer' is a registered trademark of Mercer Australia Pty Ltd ABN 32 005 315 917.
Any advice contained in this material is of a general nature only, and does not take into account the objectives, financial situation or personal needs of any particular individual.
Prior to acting on any information contained in this material, you need to consider the appropriateness of the advice taking into account your own objectives, financial situation and needs, consider any relevant Product Disclosure Statement(s) (PDS), Product Guide(s), Insurance Booklet(s), and Financial Services Guide(s) for any product you are considering, and seek professional advice from a licensed, or appropriately authorised financial adviser if you are unsure of what action to take. The product Target Market Determination for Mercer Super can be found at mercersuper.com.au/TMD.
Past performance is not a reliable indicator of future performance.
The information in this material is based on information received in good faith from sources within the market and on our understanding of legislation and government press releases at the date of publication which we believe to be reliable and accurate. Neither Mercer nor any of its related parties accepts any responsibility for any inaccuracy.
1 Mercer Super Employer Portal is provided to you by SuperChoice Services Pty Limited ABN 78 109 509 739, SuperChoice Services Pty Limited (ACN 109 509 739), Authorised Representative (Number 336522) of PayClear Services Pty Limited (ACN 124 852 320) holder of Australian Financial Services Licence Number 314357. SUPERCHOICESERVICES PTY LTD DUNS NUMBER 75-262-2303.
2 The QuickSuper service is provided to you by © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 ("Westpac"), at the request of Mercer Outsourcing (Australia) Pty Ltd (MOAPL) ABN 83 068 908 912, AFSL #411980. Westpac terms and conditions apply to the QuickSuper service which you will be asked to accept.
MOAPL does not recommend, endorse or accept responsibility for this service. MOAPL does not accept liability for any loss or damage caused by use of the QuickSuper service. MOAPL does not receive any commissions from Westpac as a result of employers using this service.
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