Over the holiday period the Mercer Super Helpline team will be open, with the exception of public holidays and weekends. You can reach us on 1800 682 525, Monday-Friday. Our operating hours are 8am - 7pm (AEST/AEDT), except for 24, 27, 30 and 31 December, when we’ll close at 6pm.

We’re here to partner with you

Whether it’s getting started with your company’s super, or managing super payments for employees, we’re here to help make your superannuation obligations as quick and easy as possible – so you can get back to running your business.

We're here to support you

I want to ...

Join Mercer Super as an employer
Find forms and documents
Make a complaint

How do I ...

Update and onboard employees
Update contact details

Where to find ...

How to pay super contributions
Mercer Super’s postal address
Care & Living with Mercer

Want to get in touch

Want to get in touch

If you’d like to chat to one of our team members, we’d love to hear from you. Give us a call on: 1800 682 525 Monday to Friday, 8am-7pm (AEST/AEDT). 

To join as an employer with Mercer Super please visit our Employer Join page.

Investment information

Learn more about Mercer Super’s investment options and how those options have performed over time.

Mercer Super's investment options
Mercer Super's investment performance

 

Investment information

Employer forms and documents

Find all the information, forms and documents you need to manage your company’s super.

Employer forms and documents

Employer forms and documents

Pay super contributions

As an employer you must pay super contributions for your eligible employees at least quarterly using an online payment system. Mercer Super provides two SuperStream compliant clearing house solutions, Mercer Super Employer Portal and Mercer QuickSuper for existing employers.

Existing Mercer Super Employer Portal users
Existing QuickSuper users
Apply for QuickSuper

Pay super contributions

Tools and calculators 

Take the guesswork out of super with a range of tools and resources, designed to help you plan a bright financial future for your employees. 

Use our Retirement Income Simulator
Calculator for your employee’s insurance needs

 

Tools and Calculators

Frequently Asked Questions (FAQs)

Below is a list of common questions you might have about our support for employers. For member information, visit our Member Support page.

Contact details

Mercer Employer Portal

Complaints

  • How do I make a complaint?

    We value your feedback and we're here to help. 

    If you have a problem or need to make a complaint, we have procedures in place to help put things right. 

    Please visit our dedicated Make a Complaint page for more information and options. 

Is your business ready to join Mercer Super? 

Choose a leader in super you can count on for your business. We collaborate with many of Australia’s most well-known and trusted brands, including ASX 200 companies. 

Is your business ready to join Mercer Super?

Need more help? We’ve got you covered.

For employers

For employers

If you need help in managing your employer super obligations be sure to contact your Client Executive if you have one.

Or else you can call us on 1800 682 525 (option 4) Monday to Friday, 8am-7pm (AEST/AEDT).

Disclaimer: This content has been prepared on behalf of Mercer Superannuation (Australia) Limited (‘Mercer Super’), ABN 79 004 717 533, Australian Financial Services Licence #235906, the trustee of the Mercer Super Trust ABN 19 905 422 981. Any advice is of a general nature only, and does not take into account the personal needs and circumstances of any particular individual. Prior to acting on any information, you need to take into account your own financial circumstances. Please consider the Product Disclosure Statement, Product Guide, Insurance Guide, and Financial Services Guide before making a decision about the product, or seek professional advice from a licensed, or appropriately authorised financial adviser if you are unsure of what action to take. Past performance is not a reliable indicator of future performance. 'MERCER' is a registered trademark of Mercer (Australia) Pty Ltd ABN 32 005 315 917. Copyright 2023 Mercer LLC. All rights reserved.